Autor: gabi1212

From startups to enterprises, Kapture CX is redefining India’s customer experience landscape AI-powered smart tools like “Smart Translations” enable agents and customers to connect in their preferred languages, streamlining communication and improving customer satisfaction. This feature also allows companies to reduce the costs of hiring additional global agents to serve international consumers. Those expectations, according to a McKinsey report, include spending on experiences that enrich day to day lives, mobile pay, app-based services and simple online transactions. While they tend to like brick and mortar stores more than millennials, the…